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Voicemail Pro Page 226
15-601063 Issue 20l (03 March 2009)IP Office
6.2 Available Actions
Once a start point has been added, it can be linked to an action. The available actions are divided into the following
groups:
· Start Point
This special action is present by default in all call flows. It is simply the start point for the call flow to which other
actions can be linked. While this action has General, Entry Prompts, Reporting and Results tabs they should not be
used. Any settings added to those tabs will be ignored and should be applied through the tabs of the first
additional action added to the call flow and linked to the Start Point.
Basic Actions
These actions are chiefly used to control the routing of a call between actions.
· Generic Action
Can be used to simply play a prompt to the caller through its Entry Prompts tab. It can also be used to enter
custom commands for the voicemail server.
· Speak Text Action
Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.
· Menu Action
Branch according to touch tone selection.
· Goto Action
Go to another start point.
· Disconnect Action
Disconnect the call.
· Home Action
Return to the start point.
· Module Return Action
Return to the start of a module.
Mailbox Actions
These actions relate to the leaving and collecting of messages from a mailbox.
· Get Mail Action
Collect messages in a mailbox.
· Leave Mail Action
Leave message in a mailbox.
· Listen Action
Record to a mailbox.
· Voice Question Action
Record response to a prompt.
· Campaign Action
Access a campaign to read or leave messages.
Configuration Actions
These actions allow a caller to change the settings of a user or hunt group mailbox.
· Edit Play List Action
Re-record a prompt.
· Record Name Action
Re-record a mailbox name.
· Play Configuration Menu Action
Change user or group settings.
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