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Voicemail Pro Page 206
15-601063 Issue 20l (03 March 2009)IP Office
This is a group that has one or more start points configured. It can be expanded to show the
different start points.
· Collect - Used when someone accesses the group's mailbox.
· Leave - Used when calls to the hunt group are redirected to voicemail.
· Queued & Still Queued - Used when calls to the group are queued. For more information, see
Customizing a Hunt Group Call Flow .
Short Codes
This folder contains any start points set up for particular short codes. Short code start points require the Telephone
Number entry of the matching short code in the IP Office Manager to be set up in a particular way. For example, if a
Start Point for short code *88 is set up, the settings for short code *88 in the IP Office Manager application must be as
follows:
· Short Code: *88
· Telephone Number: *88
· Feature: Voicemail Node.
The above will allow internal callers to access the start point. To allow external callers access, an Incoming Call Route
should be set up with the destination *88.
· An individual short code on the IP Office. This requires a matching special short code to be set up
in Manager.
Default Start Points
Rather than set up individual start points for every user and group, you can also program actions against the default start
points. These will then be used for all calls received by the Voicemail Server that don't match a specific start point. For
more information, see Default Start Points .
Voicemail Pro Administrators
When the Voicemail Pro Administrators folder is selected a list is displayed in the details pane. The list contains the name,
type and status of the administrators. Details can be added, amended or deleted. For more information, see Adding an
Administrator .
Modules
Modules are reusable sets of actions. They allow you to create a sequence of actions that you can then use within any
other start point's call flow. Any changes to the module will affect all the start points using that module. This simplifies
the programming of actions if a number of start points use the same sequence of actions. Using modules also reduces
the size of the call flow. For more information, see Creating Modules Overview .
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