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Voicemail Pro Page 266
15-601063 Issue 20l (03 March 2009)IP Office
To add an Alphanumeric action:
1.Click the Telephony Actions icon and select Alphanumeric.
2.Select the Specific tab.
· Check the option Play Help if you want instruction to be given to the caller explaining how to enter information.
· If you want to use a timeout result from the action, check the option Wait for a key press for up to and set the
number of seconds for the timeout period.
The Alphanumeric Collection action has three results that can be connected to relevant
actions.
· Timeout
This result connection is used if no key press occurs within the period specified by the
action. If the option Wait for a key press for up to in the Specific tab is not selected
the Timeout result is not available.
· DTMF Data
This result connection is used if the caller enters some data (ending each character with
#) and then presses *#.
· No DTMF Data
This result connection is used if the caller presses *# without entering any data.
For an example of the action being used in a call flow, see Example Call Flow for Mobile Twinning .
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