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Voicemail Pro Page 196
15-601063 Issue 20l (03 March 2009)IP Office
4.13.2 Outcalling
The Outcalling feature is only available when using Voicemail Pro 4.0+ in Intuity mode.
Voicemail Pro can be configured to send notification that a new message has been received in a user's mailbox. It will call
a specified number and when answered, will prompt the user "This is IP Office. <your name>, you have new messages.
To access your messages, please enter your extension number and press hash. To avoid further notification of these
messages, press * #". If any other action is taken then the outcalling notification attempt is treated as unanswered.
Channel Restrictions
· The Voicemail Pro server has restrictions on the number of channels it can use for different services. The limits are
separate for each of the services. When a limit is reached further calls are delayed until one of the existing calls is
completed. Refer also to Voicemail Channel Reservation .
· Outcalling can use up to 5 channels at any time.
· Conference center invitation calls can use up to 5 channels at any time.
· Callback calls can use up to 2 channels at any time.
· Alarm calls can use up to 2 channels at an time.
· For IP Office 4.2+, users with Phone Manager Pro 4.2+ can configure their outcalling through Phone Manager's
graphical interface rather than having to use the mailbox voice prompts.
Retries
If an outcalling notification attempt is not answered, the voicemail server can make another attempt. The number of
retries, up to 10, and the delay after a failed notification attempt can use either system default or the users own defined
settings.
Destinations
The mailbox user can define up to 5 destination numbers to be used with outcalling. The destinations must include any
external dialing prefixes required for the IP Office system. For each destination a ring time can also be defined (default
15 seconds) after which the voicemail server disconnects the call.
· Desk.
· Home.
· Mobile.
· Delegate (called Secretary in some locales.
· Other.
Escalation List
The user can choose to use an escalation list, which combines several of their destinations into a sequence that will be
tried as part of a single outcalling notification attempt. Up to 9 destinations can be included in the list and the same
destination can be used more than once. Use of the escalation list counts as a single outcalling notification attempt.
· For Voicemail Pro 4.2+, users using Phone Manager 4.2+ can specify a delay to be used between the call to each
destination in their escalation list.
Configuration Methods
· System Settings
The Voicemail Pro can be configured with a set of default times for when outcalling is used, the number of retries
for outcalling notification and the interval after a failed notification attempt before the next retry. For more
information, see Setting the Outcalling Preferences .
· User Mailbox Settings
Mailbox owners can configure their outcalling options using their telephone, for example, entering the destination
telephone numbers. Details on how to configure outcalling for individuals can be found in the Intuity Mailbox
guide.
· Phone Manager Control
For Voicemail Pro 4.2+, users with Phone Manager 4.2+ can configure their own outcalling settings using Phone
Manager. This includes setting their own number of retries and the interval before any subsequent retry. When
using an escalation list, this interface also allows the user to set a delay to be used between each number in the
escalation list.
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