Filter
Top Products
Voicemail Pro Page 167
15-601063 Issue 20l (03 March 2009)IP Office
Administration: Hunt Group Voicemail
The importance of these variables is that, instead of or in addition to customizing the queue call flow for all queued
callers, you can customize the actions for callers whose ETA or position match selected criteria.
The screen below shows an example of a queued call flow that uses a condition to test the value of $POS for the queued
caller.
· When the caller is in queue positions 1 to 4, they are passed to a Queue Position action and hear their queue position
before returning to the queue.
· When the caller is in queue position 5, they are asked to leave a message.
· Instead of using a Leave Mail action, the caller could be taken through a Voice Question or Campaign action to
collect required information and the caller's responses could be saved as a message.