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Voicemail Pro Page 249
15-601063 Issue 20l (03 March 2009)IP Office
Voicemail Pro Actions: Mailbox Actions
6.5.5 Campaign
The Campaign action can be used to either route a caller into a campaign or to allow an agent to access any
messages left for a campaign. See Voicemail Pro Campaigns.
To add a campaign action:
1.Click the Mailbox Actions icon and select Campaign.
2.You need to enter the campaign and select whether to leave or collect campaign information in the Specific tab.
· In the Please select a campaign field, enter the campaign that you want to use.
· Select either:
· Leave campaign information (e.g. customers)
Select if the action should start the campaign to collect the caller's responses.
· Pick up campaign information (e.g. agent)
Select if the action should start playing back the response left by callers to the campaign.
Connect the result Next to a relevant action.