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ATTENDANT SPLITTING ONE-WAY AUTOMATIC
Description
Allows the attendant to converse privately with a called party while the calling party is split
away on hold.
When the attendant presses START (or a DXS button) to extend an incoming call to a called
party, the calling party is automatically split away from the connection and placed on hold.
This allows the attendant to talk privately with the called party before extending the call.
The attendant can then press RELEASE to complete the transfer or CANCEL to drop the
called station and return to the incoming call.
If the console is a SLAC, the attendant can also use the Join and Source/Destination
features while in the Start mode. Refer to the descriptions of these features for details.
Considerations
Attendant Splitting One-Way Automatic allows the attendant to (1) announce a call, (2)
determine privately whether the called party is available to receive the call, and (3) obtain
information if necessary to redirect the call or take a message.
Interactions
. Attendant Source/Destination (V2; SLAC only): This feature can be used after
reaching the called party.
It allows the attendant to speak privately to both the
calling party and the called party before connecting them together.
. Music-On-Hold: Music-on-hold is not provided to the calling party while the call is
split from the console.
Administration Requirements
None
Hardware Requirements
None
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