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A console in Position Busy mode can receive attendant PDC, DID, and DGC calls, and
outgoing calls can still be placed. Local functions can be activated.
Considerations
Position Busy allows one of two attendant positions to be made inactive when not required.
This is useful in situations where calling traffic requires only one console operator.
Interactions
● Attendant Call Extending: Unanswered calls extended by an inactive console will
return to the active console on the Return-On-Don’t-Answer (RTN-DA) button
(DTAC only) or on a Loop button (SLAC only).
● Attendant Camp-On: Calls Camped-On by an inactive console will return to the
active console when Camp-On timeout occurs.
●
Attendant Message Waiting: An inactive attendant is permitted to control voice
terminal Message LEDs.
●
Automatic Intercom: The inactive attendant is permitted to place Automatic
Intercom calls. DTAC only: Automatic Intercom calls to the inactive attendant will
not ring at the console or be transferred to the active attendant when the AUTO
ICOM button is located in one of the two rightmost button columns
● Call Coverage:
DTAC only: If the active attendant is a coverage receiver for the inactive attendant,
coverage is invoked and calls will appear at the active attendant’s Cover button. If
the inactive attendant is a coverage receiver for the active attendant, coverage, when
activated, is invoked at all coverage stations including the inactive attendant.
However, if the Cover button is located in one of the two rightmost button columns,
coverage calls will not ring at these buttons.
SLAC only: All Calls covered by the common queue will be directed to the active
console.
●
Call Park: A call parked on the inactive attendant console will return to the
inactive console if the call times out; calls parked via the Selector Console will return
to the active console.
●
Direct Group Calling: If the inactive attendant is a member of a DGC Group, calls
directed to the group will be routed to the inactive attendant. The attendant must
dial *4 (activate DGC Group “Make Busy”) to busy out from the group. Dialing *6
deactivates the “Make Busy” function.
● Direct Inward Dialing: All DID calls to unassigned DID numbers will be
transferred to the active attendant.
● Night Service: An inactive attendant that is a Directed Night Service receiver will
receive Night Service calls.
● Personal Dial Codes: If a PDC/FPDC is logged in at an inactive attendant
console, then calls to this PDC/FPDC will go to the active attendant (SLAC) or to
the inactive attendant (DTAC only). All calls to floating PDCS not logged in will be
transferred to the active attendant.
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