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ATTENDANT CALL EXTENDING
Description
Allows the attendant to put a call in a special hold condition, call another station, then
connect the two calls together.
The attendant can withdraw from the connection and
separate the call from the console or remain connected to the other parties. Attendant Call
Extending is a feature used at either a Direct Trunk Attendant Console (DTAC) or a
Switched Loop Attendant Console (SLAC).
Note: In general, the attendant
should not use the TRANSFER button, which invokes
the standard multiline voice terminal Transfer feature, to extend calls. If Transfer is
used, busy or unanswered calls cannot return to the attendant console for further
handling.
The attendant, after placing or answering a call, can use Step 1 or 2 to extend this call to an
inside extension or Step 1 to extend it to an outside number:
1. Press START to place the incoming call on hold via the Attendant Splitting One-
Way Automatic feature.
After receiving Dial Tone, the attendant then dials the
requested inside or outside number.
or
2. Press the Selector Console Group Select and Direct Extension Selection (DXS)
buttons associated with the requested inside station. This operation is equivalent to
pressing START and dialing the extension.
If ringing tone is heard, the attendant presses RELEASE (Manual Release) to connect the
caller to the ringing line and separate the call from the console. As an alternative, the
attendant can press any facility button such as System Access, Automatic Intercom, or an
outside line (Attendant Automatic Release) to complete the call extending procedure.
The attendant has the option of staying connected to the ringing line to announce the call
before connecting the two parties.
The attendant can then release or (SLAC only) join the
other parties in a 3-way connection by using the Attendant Join feature.
If busy tone is heard and Attendant Camp-On (see associated feature description) is not
desired, the attendant presses CANCEL and is reconnected to the calling party.
If busy tone is heard on a call to an inside station and Attendant Camp-On is desired, the
attendant presses RELEASE or any facility button.
The called party hears a tone burst, and
the call waits at the called voice terminal. When a busy single-line station goes on-hook, or
a busy multiline station System Access button becomes idle, the call automatically begins
ringing at the station. Only one Camped-On call is permitted per voice terminal.
Calls extended to an
idle voice terminal that are not answered within a specified time return
to the Attendant Console on an idle LOOP button (SLAC only) or on the Return-On-Don’t-
Answer (RTN-DA) button (DTAC only). Calls camped-on at a
busy voice terminal that are
not answered within a specified time return to the Attendant Console on an idle LOOP
button (SLAC only) or on the Return-On-Busy (RTN-BUSY) button (DTAC only). If a SLAC
is not available to incoming calls (busy on another call, in Position Busy mode, etc.), a
returning call remains in the console queue until the console can handle it. If the Return
buttons on a DTAC are busy, an extended call remains at the called terminal until that
button becomes idle.
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