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CALL PARK
Description
Allows a user to place a call on hold and then pick up the call from any voice terminal in the
system. It is used in three typical applications:
. Call Park: A user places a call on hold and then picks it up at another voice
terminal
.
Meet-Me-Conference:
A conference member places the conference on hold and
pages another employee to join the conference.
. Transfer: A user places a call on hold and then pages another employee to pickup
the call
Call Park allows a user to move a held call to a “parked” position by dialing the Call Park
code (*5). The call can subsequently be retrieved from any voice terminal by dialing the Call
Park retrieval code (*8) and the PDC of the parking station.
In addition, any user active in
a conference involving fewer than five members may park the conference, so that another
user may join the conference.
A multiline voice terminal user may invoke Call Park by pressing HOLD to place a call or
conference on hold, then pressing an idle System Access button and dialing *5. A single-line
voice terminal user may invoke the feature by pressing the switchhook to place the call or
conference on hold, then dialing *5.
If the call is successfully parked, the user receives
Confirmation Tone and then Recall Dial Tone. If the call cannot be parked, Reorder Tone is
received. In the latter case, to return to the held call, press the held call button (multiline
sets) or flash the switchhook (single-line sets).
The parking station may return to a parked call or conference without affecting the park
state. The multiline voice terminal user may return by pressing the held call button. The
single-line user may return by pressing the switchhook.
When the single-line user goes on-hook, the parked call is removed from the terminal and
cannot be reentered.
To retrieve a parked call, a user must obtain system dial tone, dial *8 and then dial the PDC
of the station that parked the call. If the call is not retrieved within 2 minutes the call will
return to the user that parked the call.
A call may be parked by the attendant using the same procedure as a multiline voice
terminal. In addition, if the Attendant Position is equipped with a Selector Console, up to
eight additional calls may be parked by dedicating any eight of the console DXS buttons to
the call park function. A call may then be parked using the Selector Console by pressing one
of these dedicated Call Park buttons. The status LED of the parked line on the Attendant
Console winks and the status LED of the Call Park button on the Selector Console lights
steadily. The call can subsequently be retrieved from any voice terminal by dialing the Call
Park retrieval code (*8) and the PDC of the DXS button on which the call is parked.
A call parked by the attendant using the same procedure as a multiline voice terminal will
return to the Attendant Console’s System Access (DTAC) or LOOP (SLAC) button if it is not
picked up within 2 minutes. A call parked with the Selector Console that is not picked up
within 2 minutes will return to the RTN-DA button (DTAC) or a LOOP button (SLAC), in
the same manner as any other unanswered call.
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