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MESSAGING SERVICES
Description
Lights an LED to indicate that another station (or the attendant) has a message for the
user.
The Messaging Services provide light activation/deactivation only. Users must call the
sender to receive their messages.
The system supports three types of Message Waiting service:
● Attendant Message Waiting
● Call Coverage Message Waiting
● Station-To-Station Message Waiting
Attendant Message Waiting:
The Attendant can turn On (and turn Off) the Message LED at other voice terminals. When
this indicator is lighted, users call the attendant for messages. The LED on multiline
terminals may be turned Off by the user (by pressing MESSAGE) or by the attendant. The
Message LED on most single-line terminals can only be turned On or Off by the attendant.
Refer to the Attendant Message Waiting feature description for additional information.
Call Coverage Message Waiting:
Allows a user providing Individual Call Coverage to control the Message LED on covered
voice terminals. A Coverage Message button (COVER MSG) is used to display and control
the status of the covered user’s Message LED. The state of the COVER MSG LED reflects
the state of the covered station’s Message LED. The covering user can turn On or Off
(toggle) the covered party’s Message LED at any time during a coverage call by pressing
COVER MSG. To turn On the covered user’s Message LED when not on a coverage call, the
covering user may go off-hook on a System Access button, press COVER MSG and then dial
the covered user. The covered station’s Message LED turns On if Off and stays On if On. If
the covering station then presses COVER MSG a second time before hanging up, the
Message LED will turn Off.
A covered party must dial the covering party to retrieve their messages. Multiline voice
terminal users can press MESSAGE to turn Off their Message LED. Message indicators on
most single-line voice terminals can only be controlled by the covering party or the
attendant.
If a user tries to turn On the Message LED at a voice terminal for which they don’t provide
Individual Call Coverage, they receive Reorder Tone.
Refer to the Call Coverage-Individual feature description for additional information.
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