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Considerations
DGC groups are particularly useful when the answering group receives a high volume of
calls. Call completion time is minimized and attendant assistance is not required.
Any number of outside trunks may be administered to feed into a DGC group. A trunk may
feed only one DGC group.
Interactions
●
Attendant Camp-On: For V1 systems only: if the attendant attempts to camp-on a
second call to a DGC group, it is immediately returned on the console.
● Attendant Direct Extension Selection: When all stations in a DGC group are
busy, the status LED on the Selector Console lights steadily.
●
Call Coverage: When a call rings at DGC station that has Call Coverage, the call
will receive that station’s coverage. Calls directed to a busy DGC group do not
receive call coverage.
Instead, after a predefined number of rings, the call will be
transferred to a delay announcement (if provided), or ringing will be transferred to
all button appearances of the line and the SLAC queue (if trunk has ringing enabled;
V2).
●
Call Pickup: A DGC group member can also be a member of a Call Pickup group.
● Direct Group Calling Delay Announcement: Provides a recorded announcement
to an outside caller who has been placed in queue for a DGC group.
●
Direct Inward Dialing: An incoming DID call may match a DGC group access
code.
● Direct Station Selection (DSS): A DSS button can be assigned to a DGC group.
The associated LED lights steadily when all stations in the group are busy.
●
Modem Pooling: Modem Pooling supports calls to data endpoints that are part of a
DGC group. While an incoming data call is in a DGC group queue, the caller receives
ringing.
The conversion resource is inserted if the call is completed to a digital
endpoint.
●
Personal Lines: An outside line directed to a DGC group can be assigned button
appearances in addition to the DGC group assignment. When an incoming call is
ringing at a DGC group, the status LED on the voice terminal button appearance
lights steadily, indicating that the line is busy.
If the call goes unanswered for a
pre-determined number of rings (and no delay announcement is provided), ringing
will be transferred to all button appearances of the line and the status LED will
flash.
●
Station Message Detail Recording (SMDR): For an incoming call to a DGC
group that was connected to an announcement but was never answered, “O” will be
reported in the “STN” field of the call record.
If the call was answered by a station
after receiving the announcement, that station will be listed in the “STN” field.
● Tie Trunks: Calls to a busy DGC group via auto-in tie trunks will be queued, but
will not receive a delay announcement.
Calls to a busy DGC group via dial-in tie
trunks will not be queued; these callers will receive Busy Tone.
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