Filter
Top Products
ACCOUNT CODE ENTRY
Description
Allows voice terminal users to associate an account code with incoming and outgoing calls.
This is accomplished by entering the account code at the voice terminal before hanging up.
The account code is appended to the SMDR call record and can be used later for accounting
or billing purposes.
To association account code with a call, the user, after completing a call but before hanging
up, must:
● Single-Line Voice Terminal User:
—
Flash the switchhook and dial *O; then dial the account code directly or dial a
System or Personal Speed Dial Number that contains the account code. If the
number is entered incorrectly, redial
*0 and the correct number before
hanging up.
● Multilane Voice Terminal User:
—
Press Account Code Entry (ACCT ENTRY) button and then dial the account
code directly or dial a System or Personal Speed Dial Number that contains
the account code. A Repertory Dial (REP DIAL) button can also be used to
enter an account code.
If the number is dialed incorrectly, press ACCT
ENTRY again (before hanging up) and dial the correct number.
● When the correct number of account code digits have been entered (o r# is entered to
signal end-of-dialing), Confirmation Tone followed by Dial Tone is returned to the
user and the account code is appended to the SMDR call record.
Account Code Entry is optional.
Considerations
Account Code Entry provides an easy method of allocating the costs of specific calls (and
associated staff time) to the correct project, department or user. The account code is
appended to the SMDR call record and sent to the SMDR output channel.
Account Codes can include up to 15 digits.
The validity of the entered account code is not checked by the system.
If the user is active on a call, invoking the feature will drop the call.
Incorrectly dialed codes (prior to last digit entry) can be corrected by dialing *0 or pressing
ACCT ENTRY and reentering the code.
Partial account codes entered by going on-hook
before completing entry are recorded and cannot be corrected.
If, before all digits have been entered, (1) the user goes on-hook, (2) a button other than
ACCT ENTRY is pressed, or (3) 30 seconds have elapsed since the feature was invoked, the
SMDR call record will show the digits dialed up to that point.
If a call is on hold, this feature cannot reinvoked.
2-6