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●
Attendant (V1 Only): The attendant may pass calls to HFAI sets using the
Transfer feature and button rather than extending these calls using the START
button or the Selector Console.
Such calls are then eligible for HFAI service.
However, since unanswered
transferred calls do not return to the attendant for
further service (as
extended calls do), this practice is not recommended.
A better procedure is to mistranslate the HFAI sets as BIS sets (using the BIS set
code—305 at the System Administration Terminal). If this is done, attendant
extended calls are eligible for HFAI service at HFAI sets.
● Call Coverage: When the HFAI feature is enabled at a set, calls eligible for HFAI
service will not receive call coverage because the set will answer them whether the
user is present or not.
However, if the attendant uses the Attendant Message
Waiting feature to turn on the Message indicator at the set, the HFAI feature will be
disabled (the AUTO ANS LED turns off), allowing subsequent calls to receive
coverage.
●
Send All Calls: Activating Send All Calls will disable the HFAI feature (the AUTO
ANS LED turns off).
Administration Requirements
Voice Terminal (Station Port):
● Assign AUTO ANS button.
Hardware Requirements:
This feature requires one of the voice terminals or combinations of terminal and HFU listed
in the Description.
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