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ATTENDANT RETURN COVERAGE ON DON’T ANSWER
Description
Allows unanswered calls extended by the attendant to be returned to the attendant for
additional service.
Calls that are not answered after a specified number of rings will transfer ringing to the
Return-On-Don’t-Answer (RTN-DA) button on a Direct Trunk Attendant Console (DTAC) or
to a LOOP button on a Switched L
OOP Attendant Console (SLAC). If the called voice
terminal has call coverage, the timing for return begins only after the coverage station
begins ringing.
When the RTN-DA button is busy, calls will continue to ring at the called station until the
button is idle. If a LOOP button is not available, the returning call stays in the common
queue until it can be serviced.
To answer a returned call at a DTAC, the attendant presses RTN-DA (if not selected by
Ringing Line Preference.) The call can be reextended via the START button or Selector
Console. In either case the button is RTN-DA button is idled as soon as the attendant
releases.
To answer a returned call at a SLAC, the attendant merely lifts the handset to select the
line.
Considerations
Attendant Return-Coverage-On-Don’t-Answer allows the attendant to service calls not
answered within a specified number of rings. This provides the calling party better service
and results in fewer lost calls.
Interactions
● Attendant Console, Direct Trunk: As long as an Attendant Console remains
active, the call will return to the attendant who extended it.
● Attendant Console, Switched Loop: A returning call is directed from the
common queue to a LOOP button on any available console that is administered to
receive it.
● Call Coverage:
DTAC only: Whenever a DTAC attendant is a call coverage receiver for a particular
call coverage group and a call is placed from the attendant position via the Start
button or the Selector Console to a voice terminal in that group, the Call Coverage-
Group (COVER-GRP) button on the Attendant Console will not track the call
(COVER-GRP button status LED will not flash). If the call remains unanswered, it
will return to the Attendant Console on the RTN-DA button rather than the
COVER-GRP button.
SLAC only: Whenever the common queue is a receiver for a particular call coverage
group and a call is placed from the attendant position via the START button or the
Selector Console to a voice terminal in that group, an unanswered call will return to
the attendant queue as a Return-On- Don’t-Answer call (instead of as a coverage
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