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A call parked with the Selector Console is retrieved by dialing *8 and the access code
assigned to the dedicated Selector Console Call Park button.
Each voice terminal user (except the attendant) can only park one call at a time and a
maximum of 24 calls can be parked in the system at one time. A call is no longer parked
when it is answered, returns to the parking terminal, or is abandoned by the caller.
Considerations
Call Park can be used whenever a user engaged on a call needs to go elsewhere, and wishes
to complete the call from another terminal.
Call Park also allows users to answer a call
from any voice terminal when paged.
Interactions
● Attendant Direct Extension Selection: Station-To-Station calls cannot be parked
via the Call Park buttons on the Attendant Selector Console.
● Attendant Position Busy: If a call is parked on an attendant console and the
attendant console enters Position Busy mode, the parked call will return to the
inactive console if not answered within two minutes.
If a call is parked on the Selector Console by a Switched Loop attendant (V2 only)
and the SLAC is placed in the Position Busy mode, the parked call will return to the
other active attendant console, if not answered within two minutes.
● Conference: Parked conference calls do not return to the parking voice terminal.
They remain parked.
Call Park may be used to place a conference on hold if it
contains fewer than five parties.
●
Exclusion: A call cannot be parked, and a parked call cannot be answered, if the
Exclusion feature is invoked on that call.
● Intercept Treatment With Reorder Tone: An unsuccessful attempt to park a
call due to misdialing or attempting to park more than one call at a voice terminal
results in Reorder Tone.
● Music-On-Hold: Parked calls (except conferences) receive music.
● Outward Restriction (see
“Calling Restrictions”): If the parking station is
outward restricted, the Recall Dial tone following a successful parked call cannot be
used to avoid restriction.
● Personal Line: A parked Personal Line is bridgeable by any user with a button
appearance of that line.
Bridging on to the connection does not answer the parked
call. The parked call will not return to the parking voice terminal user in this case.
●
Toll Restriction: (see “Calling Restrictions”) If the parking voice terminal user
is toll restricted, the Recall Dial tone following a successful park cannot be used to
avoid the restriction.
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