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ATTENDANT RETURN COVERAGE ON BUSY
Description
Allows a camped-on call at a busy station or DGC Group to be returned to the attendant for
service after a specified time period.
A camped-on call not answered within 1 to 120 seconds (administrable) after the attendant
releases the call will return to the console in one of the following ways:
●
On the Return-On-Busy (RTN-BUSY) button at a Direct Trunk Attendant Console
(DTAC).
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On a LOOP button at a Switched Loop Attendant Console (SLAC; V2).
To answer a returned call at a DTAC, the attendant presses RTN-BUSY (if not selected by
Ringing Line Preference. ) A returned call can be reextended via the START button or a
Selector Console button. In either case, the Return-On-Busy button is idled as soon as the
attendant releases.
To answer a returned call at a SLAC, the attendant merely lifts the handset to be connected
to the ringing loop.
When the RTN-BUSY button is busy at a DTAC, the calling party will remain on-hold; if a
loop is not available at a SLAC, the returning call remains in the console queue. The system
will continue to attempt to ring the called station until the RTN-BUSY button is idle or a
loop is open.
When Attendant Camp-On is not provided (Camp-On return time set to zero
seconds), calls released by the attendant to busy tone are returned to the console
immediately.
Considerations
Attendant Return-Coverage-On-Busy allows the attendant to service calls not answered
within specified time intervals. This provides the calling party better service and results in
fewer lost calls.
Interactions
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Attendant Camp-On: External calls that are released when Busy Tone is heard
will be camped on.
Attendant Console, Direct Trunk: As long as an Attendant Console remains
active, the call will return to the attendant who transferred it.
Attendant Console, Switched Loop (V2): A returning call is directed from the
console queue to a LOOP button on any available console that is administered to
receive it.
Attendant Direct Extension Selection: If a call to a Floating PDC (FPDC) is
returned to the attendant, the FPDCs status LED on the Selector Console will flash
during ringing and go dark when the call is answered.
Direct Group Calling: External calls that are camped onto a DGC group that does
not have a delay announcement will return to the attendant console after the
specified number of rings.
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