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ATTENDANT DISPLAY (V2; SLAC Only)
Description
Provides displays of call-related information on a 16-character screen at the top of the
Switched Loop Attendant Console (SLAC). The following types of data are automatically
presented for calls handled at the console:
● The extension number and name of an inside party called from the console
● The extension number and name of an inside party calling the console
● Called extension number and trunk identification on incoming trunk calls
● Digits dialed on outgoing trunk calls
● Calling and called party identification on internal coverage calls
● Call type and reason for return or redirection
● Number of calls waiting in the common queue to be serviced.
A secondary, or
Inspection, mode allows the attendant to make the console temporarily
unavailable to incoming calls and get information about held calls, trunk availability,
numbers assigned to Repertory Dialing, Automatic Intercom, DSS, or Flex DSS buttons, and
the number currently stored on the Last Number Dialed button. The display module
provides clock/timer functions in the Local mode.
Call Information Display
The console display can generate up to two screens of information. Screen 1 is the normal
display presented for all calls. No action by the attendant is required to access this screen.
Screen 2, activated by pressing the SCROLL button, contains support information about a
call, such as the calling party on a coverage call. If Screen 2 does not appear after SCROLL
is pressed, then no additional information is available for viewing.
● Extension number and calling/called party name
● Redirection descriptors:
> for a coverage call
} for a returning call
& for a call that is being extended.
● Call type indicators that track call status or inform the covering attendant why the
user did not answer:
s for Send All Calls
b for call to busy station
n for no answer
d for DGC call
f for Call Following
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