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CALL FOLLOWING (FORWARDING)
Description
Allows users who are away from their phone to receive calls at another phone. The feature
is functionally equivalent to Call Forwarding.
Users can log in their PDC at another voice terminal and receive their calls at that terminal.
I.egging in a PDC at a terminal automatically logs the PDC out at any other terminal.
PDCs will always have an associated home terminal.
If a PDC is not logged in anywhere,
calls to the PDC will ring at the home terminal.
Logging in a FPDC automatically logs the FPDC out at any other voice terminal. However,
logging out a FPDC does not log the FPDC in at another terminal. Calls to FPDCs not
logged in at a terminal may be directed to the attendant (administrable and strongly
recommended).
When a PDC is logged in at another terminal (away terminal), dialing the PDC from the
away terminal directs the call to the PDC’s home terminal.
To log in a PDC, the user goes off-hook at the “away” terminal, enters “**” and their PDC
twice. The PDC logout procedure is similar; after going off-hook and receiving dial tone, the
user enters “**”
followed by their PDC and then by a “0.” A “**0” entered at a voice
terminal will log out all PDCs and FPDCs logged in at that voice terminal. Confirmation
Tone is returned to a user who correctly completes one of these procedures.
The following call types or features are voice terminal oriented (associated with stations
rather than PDCs) and do not follow a user who logs in at another terminal.
. Automatic Intercom Calls
. Directed Night Service calls
. DGC Group Calls
.
Manual Signaling
.
Message Waiting
.
Outward/Toll Restriction.
. Personal Line Calls
In R1V1 systems, Direct Station Selection (DSS)/Flex DSS calls do not receive call following
treatment. This limitation does not apply to R1V2 systems.
Considerations
Call Following provides maximum flexibility to system users who are away from their voice
terminals. In addition, visitors can receive calls by logging in an assigned FPDC.
For more information, see the “Personal Dial Code (PDC)” feature description.
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