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MESSAGE CENTER-LIKE OPERATION (V2; SLAC Only)
Description
A System 25 Switched Loop Attendant Console (SLAC) can be made to function like a
message center through administration of call type translations. Certain specific types of
calls in the common queue will then be directed only to a console administered as a message
center. This arrangement involves no changes in equipment or in operating procedures. The
message center attendant answers incoming calls of the preselected types in the normal way.
No provision is made for storing messages, a capability often associated with full service
message centers.
Message Center Call Types:
The Message Center receives calls of the following types:
● Returning parked calls that were originally parked from a Selector Console.
● Returning camped-on calls.
● Returning calls that were extended (transferred) from an Attendant Position to a
busy station or a station that does not answer.
● Coverage calls–incoming inside and outside calls (including DID calls) covered by
the common queue when the called party does not answer, is busy, or does not want
to be disturbed (Send All Calls).
● Floating PDCs not logged in at a station and unassigned DID calls.
The type of each incoming Message Center call will be identified by a call type descriptor on
the console’s 16-character display screen. Refer to the earlier Switched Loop Attendant
Console subsection for a list of descriptors.
Console Configurations:
Message Center-like operation applies only when the System 25 has two SLACs. In a one-
console system, all calls are handled at the same position.
In the default condition, a SLAC is a combined Attendant Position/Message Center. It can
receive any type of call. In a one-console system, there is no division between attendant and
message center functions.
A dedicated Message Center is a console that is administered to receive only the specified
incoming call types. Dial O calls (attendant-seeking calls from inside the system) are not
directed to a Message Center, but the console has a unique PDC number that callers can use
to reach the attendant.
A dedicated Attendant Position is a console that is administered to answer all of the calls
not handled by the Message Center.
Message Center capability can be supported in any of the following two-console
configurations:
● One dedicated Attendant Position and one dedicated Message Center. A call
extended by the Attendant Position to a station that does not answer or is busy
returns to the Message Center.
● One dedicated Attendant Position and one combined Attendant Position/Message
Center; the Attendant at the combined position also functions as the Message Center
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