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NIGHT SERVICE
Description
Allows users to answer incoming calls on specified trunks when the attendant is not on duty.
There are two types of Night Service (NS):
● Directed NS: Redirects incoming calls on specified trunks to designated voice
terminals.
● Trunk-Answer-from-Any -Station (TAAS) NS: Allows users to answer
incoming calls on specified trunks by dialing the Night Service access code.
Both types of NS may be provided (specified on a per-trunk basis).
To obtain Night Service, the system must be equipped with an Attendant Console, and the
console administered with a NIGHT button. In a system with two Attendant Consoles, both
consoles may be assigned a NIGHT button.
Either attendant can press NIGHT to activate
Night Service.
The LEDs of both NIGHT buttons will light to indicate that the system is in
the Night Service mode.
Pressing NIGHT a second time (by either attendant) deactivates
Night Service and turns Off both LEDs.
Directed NS:
Allows an incoming trunk call to be directed to up to four designated voice terminals.
Different trunks may be directed to different voice terminals.
When the attendant presses NIGHT, incoming calls on trunks administered to receive
Directed NS treatment will automatically be routed to the designated voice terminals (all
designated NS stations ring simultaneously). Calls not answered within a specified number
of rings will receive a Night Service delay announcement, if available.
While at the
announcement, they may be bridged onto by going off-hook at a station with a line
appearance.
The announcement is dropped at this point.
If all Directed NS stations for a
given trunk are busy (both System Access buttons busy on multiline sets), calls go to the
announcement immediately.
Directed NS calls do not hunt or receive call coverage, but they
can be picked up via the Call Pickup feature.
Personal Line calls that are directed to NS will also ring at the Personal Line appearances
and receive normal call coverage.
Incoming calls receiving Directed NS treatment will not activate external alerting devices
associated with TAAS NS and cannot be answered by dialing the NS access code.
Directed NS is activated under the following conditions:
● An attendant has pressed NIGHT on either console.
● Directed NS has been administered for the trunk.
● Stations have been administered to receive NS calls.
Note that at least one station must be designated as a NS receiver for this feature to work
properly. If only an announcement is required, administer the announcement device as a
station and make this station the NS receiver.
Refer to the
“Night Service Delay Announcement” feature description for additional
information on the delay announcement.
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