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POOLED FACILITY - DIRECT ACCESS
Description
Allows multiline voice terminal users to access a common pool of trunks via a Direct Facility
Access (FACILITY) button.
Upon pressing a FACILITY button and going off-hook, a multiline voice terminal user is
connected to a common pool of outside trunks (i.e., CO, FX, WATS, tie). If the Status and I-
Use LEDs associated with the button light steadily, the user may complete the call. If no
idle trunk is available (facility busy indication), an attempt by the user to originate a call
will be denied and the I-Use indicator will be Off. A user requiring access to several
different trunk pools must have a separate FACILITY button for each pool.
If all trunks in a pool are busy,
the Status LED will be lighted. The user may press
FACILITY and remain on-hook to receive the busy-to-idle reminder when a trunk becomes
available. The busy-to-idle reminder is a short burst of tone that will be heard when a trunk
in the pool becomes available.
When Prime Line Preference is assigned to a FACILITY
button, the button must be pressed to invoke the busy-to-idle reminder, even though the I-
Use LED is lighted.
Refer to the “Trunk Groups” feature description for additional information.
Considerations
Pooled Facility-Direct Access provides easy access to the exchange network for users who
make many outside calls. The feature eliminates the need to dial a facility access code. In
addition, the associated status LED provides pool busy/idle status and the busy-to-idle
reminder.
Interactions
● Automatic Route Selection (ARS): Multiline voice terminal users who have
pressed FACILITY to activate busy-to-idle reminder must wait until all queued ARS
users have been serviced.
● Facility Access Restriction (see “Calling Restrictions”): A trunk group may
be reserved for a group of users by dial-access restricting the trunks. In this way,
only users who have a FACILITY button, a Personal Line appearance, or who use
ARS can use the trunks.
● Line Selection (Prime Line Preference): Pressing a FACILITY button to invoke
the busy-to-idle reminder overrides Prime Line Preference.
● Toll Restriction (see “Calling Restrictions”): Toll-restricted voice terminals
receive standard toll restriction treatment on all FACILITY buttons.
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