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Appendix B Frequently Asked Questions
456
I tried to do a local HotSync
operation, but it did not
complete successfully.
■ Make sure your handheld is seated in the cradle/cable
correctly.
■ Check the connection between the HotSync cradle/cable
and the USB or serial port on your computer.
■ Make sure the user name you selected in Palm Desktop
software matches the user name assigned to your
handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation
On a Windows computer, try each step in turn:
■ Make sure that HotSync Manager is running. If it is
running, close it and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle/cable, make sure you
selected the correct serial port on the Local tab in the Setup
dialog box. It should be set to the port where you connected
the HotSync cradle/cable.
■ If you are using the serial cradle/cable, try a lower baud
rate setting on the Local tab in the Setup dialog box.
■ If you are using the serial cradle/cable, make sure you
aren’t running a program, such as America Online, that
uses the serial port you selected in the Setup dialog box.
On a Mac computer, try each step in turn:
■ Make sure HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.
■ If you are using the optional serial cradle/cable,
double-click the HotSync Manager icon in the Palm folder
and then click the Connection Settings tab. Make sure the
port selection matches the port where your HotSync
cradle/cable is attached.
■ If you are using the optional serial cradle/cable, try a lower
Speed setting on the Connection Settings tab
■ If you are using the optional serial cradle/cable, make sure
you aren’t running a program, such as America Online, fax
or telephony software, or AppleTalk networking, that uses
the serial port you selected in the Connection Settings tab.