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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module
Removing a Key Expansion Module
The KEM starts to upgrade.
Removing a Key Expansion Module
If you need to remove all existing KEMs from the phone, detach them from the phone, then go to Cisco
Unified Communications Manager administration and update the phone configuration file accordingly.
If you are removing one or more KEMs but still leaving one or more KEMs attached to the phone, refer
to the “Installing a Key Expansion Module on the Cisco Unified IP Phone” section on page 4-2 for
instructions on how the KEMs and phone should be connected based on how many KEMs will remain.
Also, go to Cisco Unified Communications Manager Administration and update the phone configuration
file accordingly.
Troubleshooting
To obtain KEM troubleshooting information, follow these steps:
Procedure
Step 1 Open a command line interface.
Step 2 Enter the following command to enter debug mode:
debugsh
Step 3 Enter ? to see all available commands and options.
Step 4 Use the applicable commands and options to find the KEM information desired.
To exit debug mode, either perform a Ctrl-C.