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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 8961, 9951, and 9971
3
Softkey buttons Allow you to access the softkey options displayed on your phone screen.
4
Back button Returns to the previous screen or menu.
5
Release button Ends a connected call or session.
6
Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus, highlight items, and move
within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item, disable
the phone screen for cleaning, or enable the phone screen if it is in power-save mode.
The Select button is lit (white) when the phone is in power-save mode.
7
Conference button Creates a conference call.
8
Hold button Places a connected call on hold.
9
Transfer button Transfers a call.
10
Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item
number).
11
Speakerphone
button
Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until a new default audio path is selected (for
example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default audio
path.
12
Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is
lit red.
13
Headset button Selects the wired headset as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
A headset icon in the phone screen header line indicates the headset is the default audio path.
This audio path does not change until a new default audio path is selected (for example, by
picking up the handset).
14
Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume
(on-hook).
Silences the ringer on the phone if an incoming call is ringing.
15
Messages button Auto-dials your voicemail system (varies by system).
16
Applications button Opens the Applications menu. Depending on how your system administrator sets up the phone,
use it to access applications such as call history, preferences, and phone information.
Table 1-1 Features on the Cisco Unified IP Phone 8961 (continued)