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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add
functionality to the phones. Table 8-1 includes a list of supported telephony features, many of which you
can configure using Cisco Unified Communications Manager Administration. The Reference column
lists Cisco Unified Communications Manager and other documentation that contains configuration
procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 8961,
9951, and 9971 User Guide for Cisco Unified Communications Manager. Also, see Table 8-4 for a list
of features that can be configured as programmable buttons; Table 8-4 also lists whether a feature is a
softkey or a dedicated feature button.
Note Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information on accessing and
configuring service parameters, refer to Cisco Unified
Communications Manager Administration Guide.
For more information on the functions of a service, click on the name of the parameter or the question
mark help button in the Service Parameter Configuration window.
Table 8-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Agent Greeting Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such
as a customer call, before the agent begins the
conversation with the caller. The Agent can
prerecord a single greeting or multiple ones as
needed and create and update them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on
mute until the greeting ends or answer the call over
the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, locate IP Phone that you want to configure.
Scroll to the Device Information Layout pane and
set Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the Cisco
Unified CM Administration application, choose
System > Service Parameter and select the
appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and
set Builtin Bridge Enable to On.
For more information, see:
• Cisco Unified Communications Manager
Features and Services Guide, Barge and
Privacy.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
All Calls Allows a user to view a list, sorted in chronological
order (oldest first), of all active calls on all of their
phone lines.
For more information, see the “Modifying a
Phone Button Template for All Calls” section
on page 8-29.