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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
No Trust List installed The CTL file or the ITL file is
not installed on the phone.
The Trust List is not configured on the Cisco Unified CM,
which does not support security by default.
For more information about the Trust List, refer to Cisco
Unified CM Security Guide.
Restart requested by
Cisco Unified
Communications
Manager
The phone is restarting based
on a request from Cisco
Unified Communications
Manager.
Configuration changes have likely been made to the phone in
Cisco Unified Communications Manager, and Apply has been
pressed so that the changes take effect.
TFTP access error TFTP server is pointing to a
directory that does not exist.
• If you are using DHCP, verify that the DHCP server is
pointing to the correct TFTP server.
• If you are using static IP addresses, check configuration of
TFTP server. See the “Ethernet Setup Menu” section on
page 7-4 for details on assigning a TFTP server.
TFTP error The phone does not recognize
an error code provided by the
TFTP server.
Contact Cisco TAC.
TFTP timeout TFTP server did not respond.
• Network is busy—The errors should resolve themselves
when the network load reduces.
• No network connectivity between the TFTP server and the
phone—Verify the network connections.
• TFTP server is down—Check configuration of TFTP
server.
Timed Out Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Authentication typically times out if 802.1X is not configured
on the switch.
Table 10-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action