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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Status Messages Screen
The Status Messages screen displays the 30 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up. Table 10-2
describes the status messages that might appear. This table also includes actions you can take to address
errors.
To display the Status Messages screen, follow these steps:
Procedure
Step 1 Press Applications button .
Step 2 Select Administrator Settings.
Step 3 Select Status.
Step 4 Select Status Messages.
To remove current status messages, press the Clear List softkey.
To exit the Status Messages screen, press the Exit softkey.
Table 10-2 Status Messages on the Cisco Unified IP Phone
Message Description Possible Explanation and Action
CFG TFTP Size Error The configuration file is too
large for file system on the
phone.
Power cycle the phone.
Checksum Error Downloaded software file is
corrupted.
Obtain a new copy of the phone firmware and place it in the
TFTPPath directory. You should only copy files into this
directory when the TFTP server software is shut down,
otherwise the files may be corrupted.
CTL and ITL installed The CTL and ITL files are
installed on the phone.
None. This message is informational only. Neither the CTL file
nor the ITL file was installed previously.
For more information about the Trust List, refer to Cisco
Unified Communications Manager Security Guide.
CTL Installed A certificate trust list (CTL)
file is installed in the phone.
None. This message is informational only. The CTL file was
not installed previously.
For more information about the CTL file, refer to the Cisco
Unified Communications Manager Security Guide.
CTL update failed The phone could not update its
certificate trust list (CTL) file.
Problem with the CTL file on the TFTP server.
For more information, refer to the Cisco Unified
Communications Manager Security Guide.