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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Feature Buttons and Softkeys
• From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their
PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft
Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows
Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.
To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that
pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
To configure Personal Directory from a web browser, users must access their User Options web pages.
You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To
obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified
Communications Manager Administration, then locate and click Cisco IP Phone Address Book
Synchronizer.
Feature Buttons and Softkeys
Table 8-4 provides information about some of the features that are available on softkeys, some that are
available on dedicated feature buttons, and some that you need to configure as programmable feature
buttons. An “X” in the table indicates that the feature is supported for the corresponding button type or
softkey. Of the two button types and softkeys, only programmable feature buttons require configuration
in Cisco Unified IP Phone administration.
Note The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified
Communications Manager administration.
For information on configuring programmable feature buttons, see the “Modifying Phone Button
Templates” section on page 8-29.
Table 8-4 Features and Corresponding Buttons and Softkeys
Feature Name
Dedicated Feature
Button
Programmable Feature
Button Softkey
All Calls X
Answer X X
Call Back X X
Call Forward All X X
Call Park X X
Call Park Line
Status
X
Call Pickup X
Call Pickup Line
Status
X
Conference X X
(available while on a
conference only)
Divert X