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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Call Pickup Allows a user to answer a call that is ringing on a
co-worker’s phone by redirecting the call. You can
configure the call pickup feature to support the
following:
• Allows users to redirect a call that is ringing
on another phone within their pickup group to
their phone.
• Allows a user to answer a call that is ringing
on a particular directory number.
• Allows a user to answer a call that is ringing
on a directory number in another group.
• Allows a user to answer a call ringing on a
phone in another group that is associated with
their own group.
You can configure the phone to allows a user to use
one-touch pickup functionality for call pickup
features.
You can configure an audio and/or visual alert for
the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
For more information, go to the “Call Pickup”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Call recording Allows a supervisor to record an active call. The
user might hear a recording audible alert tone
during a call when it is being recorded.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP
Phones. The connected parties might also hear an
audible alert tone that indicates the call is secured
and is being recorded.
The intercom feature is disabled when a call is
being monitored or recorded.
When an active call is being monitored or
recorded, you can receive or place intercom calls;
however, if you place an intercom call, the active
call will be put on hold, which causes the recording
session to terminate and the monitoring session to
suspend. To resume the monitoring session, the
party whose call is being monitored must resume
the call.
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, “Monitoring and Recording”
chapter.
Call Waiting Indicates (and allows users to answer) an incoming
call that rings while on another call. Displays
incoming call information on the phone screen.
For more information, go to the
“Understanding Directory Numbers” chapter
in the Cisco Unified Communications
Manager System Guide.
Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference