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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Ethernet Statistics Screen
The Ethernet Statistics screen displays information about the phone and network performance.
Table 10-3 describes the information that appears in this screen.
To display the Ethernet Statistics screen, follow these steps:
Procedure
Step 1 Press the Applications button .
Step 2 Select Administrator Settings.
Step 3 Select Status.
Trust List update failed Updating CTL and ITL files
failed.
Phone has CTL and ITL files installed and it failed to update
the new CTL and ITL files.
Possible reasons for failure:
• Network failure.
• TFTP server was down.
• The new security token used to sign CTL file and the TFTP
certificate used to sign ITL file are introduced, but are not
available in the current CTL and ITL files in the phone.
• Internal phone failure.
Possible solutions:
• Check the network connectivity.
• Check if the TFTP server is active and functioning
normally.
• If the Transactional Vsam Services (TVS) server is
supported on Cisco Unified CM, check if the TVS server is
active and functioning normally.
• Verify if the security token and the TFTP server are valid.
Manually delete the CTL and ITL files if all the above solutions
fail, and reset the phone.
Trust List updated The CTL file, the ITL file, or
both files are updated.
None. This message is informational only.
For more information about the Trust List, refer to Cisco
Unified Communications Manager Security Guide.
Version error The name of the phone load
file is incorrect.
Make sure that the phone load file has the correct name.
XmlDefault.cnf.xml, or
.cnf.xml corresponding to
the phone device name
Name of the configuration file. None. This is an informational message indicating the name of
the configuration file for the phone.
Table 10-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action