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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Monitoring and
Recording
Allows a supervisor to monitor an active call
silently. The supervisor cannot be heard by either
party on the call. The user may receive an audible
alert during a call when it is being monitored.
When a call is secure, a lock icon is displayed.
Callers may also receive an audible alert to
indicate that the call is being monitored. The
connected parties may also receive an audible alert
that indicates the call is secure and is being
monitored.
When an active call is being monitored or
recorded, you can receive or place intercom calls;
however, if you place an intercom call, the active
call is put on hold. This causes the recording
session to terminate and the monitoring session to
suspend. To resume the monitoring session, the
person being monitored must resume the call.
For more information, go to the “Monitoring
and Recording” chapter in the Cisco Unified
Communications Manager Features and
Services Guide.
Speed Dial Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.
Note You can use Speed Dialing while on-hook
or off-hook.
Users assign index codes from the User Options
web pages.
For more information refer to:
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
Time-of-Day Routing Restricts access to specified telephony features by
time period.
For more information refer to:
• Cisco Unified Communications Manager
Administration Guide, “Time Period
Configuration” chapter.
• Cisco Unified Communications Manager
System Guide, “Time-of-Day Routing”
chapter.
Time Zone Update Updates the Cisco Unified IP Phone with time zone
changes.
For more information, refer to the Cisco
Unified Communications Manager
Administration Guide, “Date/Time Group
Configuration” chapter.
Transfer Allows users to redirect connected calls from their
phones to another number.
The user can connect two calls to each other. The
user can remain on the line or transfer the call
without staying on line.
Requires no configuration.
Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference