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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
CHAPTER
10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1
Model Information Screen 10-1
Status Menu 10-2
Status Messages Screen 10-3
Ethernet Statistics Screen 10-7
WLAN Statistics Screen 10-9
Call Statistics Screen 10-11
Video Statistics Screen 10-13
Current Access Point Screen 10-15
CHAPTER
11 Monitoring the Cisco Unified IP Phone Remotely 11-1
Accessing the Web Page for a Phone 11-2
Enabling and Disabling Web Page Access 11-3
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 11-3
Device Information 11-4
Network Setup 11-5
Network Statistics 11-8
Device Logs 11-11
Streaming Statistics 11-11
CHAPTER
12 Troubleshooting and Maintenance 12-1
Resolving Startup Problems 12-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 12-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
12-2
Identifying Error Messages 12-3
Checking Network Connectivity 12-3
Verifying TFTP Server Settings 12-3
Verifying IP Addressing and Routing 12-3
Verifying DNS Settings 12-4
Cisco CallManager and TFTP Services Are Not Running 12-4
Creating a New Configuration File 12-5
Registering the Phone with Cisco Unified Communications Manager 12-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 12-6
Cisco Unified IP Phone Resets Unexpectedly 12-6
Verifying the Physical Connection 12-6
Identifying Intermittent Network Outages 12-6
Verifying DHCP Settings 12-7