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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Divert Allows a user to transfer a ringing, connected, or
held call directly to a voice-messaging system or to
the busy target. Divert acts on the highlighted call
only. Incoming calls are not automatically
highlighted. If a second call rings while the user is
on the first call, Divert will act on the first call
unless the user actively highlights the second call.
When a call is diverted, the line becomes available
to make or receive new calls.
When Enhanced Immediate Divert is enabled, it
allows users to transfer incoming calls directly to
their voice messaging system or to the voice
messaging system of the original called party.
For more information on diverting calls to
voicemail, go to the “Immediate Divert”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
For more information on Enhanced Immediate
Divert, go to the “Cisco Unified IP Phone”
chapter in the Cisco Unified Communications
Manager System Guide.
Dual Bank Information Allows the Cisco Unified CM administrator to
upgrade phone firmware with a new load before
resetting the previous load to an Inactive load
status.
The Cisco Unified CM administrator can verify
whether the active and inactive loads were
swapped correctly.
1. In Cisco Unified CM Administration,
choose Device > Device Defaults.
2. Check the load information in the Inactive
Load Information field.
3. From the Bulk Administration >
Import/Export > Export > Device
Defaults window, schedule an export job.
4. Download the exported tar file and untar
it.
5. Check the file format in the exported CSV
file and verify that the CSV file has a
column for “Inactive Load Information”
with correct value.
The CSV file value must match the Device
Default value in the Cisco Unified CM
Administration window.
Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference