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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Park Monitoring
Setting the Service Parameters for Park Monitoring
Cisco Unified Communications Manager administration provides three clusterwide service timer
parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion
Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and
requires no special configuration. These timer parameters are for park monitoring only; the Call Park
Display Timer and Call Park Reversion Timer are not used for park monitoring. See Table 8-2 for
descriptions of these parameters.
Note To set the timers, in Cisco Unified Communications Manager administration, choose System > Service
Parameters and update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion
Timer, and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters
(Feature-General) pane.
Table 8-2 Service Parameters for Park Monitoring
Field Description
Park Monitoring
Reversion Timer
Default is 60 seconds. This parameter determines the number of seconds that
Cisco Unified Communications Manager waits before prompting the user to
retrieve a call that the user parked. This timer starts when the user presses the
Park softkey on the phone, and a reminder is issued when the timer expires.
You can override the value specified in this service parameter on a per-line
basis in the Directory Number Configuration window (in Cisco Unified
Communications Manager administration, choose Call Routing > Directory
Number), in the Park Monitoring section. Specify a value of 0 to immediately
utilize the periodic reversion interval specified in the Park Monitoring Periodic
Reversion Timer service parameter (see below). For example, if this parameter
is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15,
the user will be immediately prompted about the parked call and every 15
seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see
below) expires.
Park Monitoring
Periodic Reversion
Timer
Default is 30 seconds.This parameter determines the interval (in seconds) that
Cisco Unified Communications Manager waits before prompting the user
again that a call has been parked. To be connected to the parked call, the user
can simply go off-hook during one of these prompts. Cisco Unified
Communications Manager continues to prompt the user about the parked call
as long as the call remains parked and until the time specified in the Park
Monitoring Forward No Retrieve Timer (see below) expires. Specify a value
of 0 to disable periodic prompts about the parked call.
Park Monitoring
Forward No Retrieve
Timer
Default is 300 seconds. This parameter determines the number of seconds that
park reminder notifications occur before the parked call is forwarded to the
Park Monitoring Forward No Retrieve destination specified in the parker
Directory Number Configuration window. (If no forward destination is
provided in Cisco Unified Communications Manager Administration, the call
is returned to the line that parked the call.) This parameter starts when the time
specified in the Park Monitoring Reversion Timer service parameter has
expired. When the Park Monitoring Forward No Retrieve Timer expires, the
call is removed from park and forwarded to the specified destination or
returned to the parker line.