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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 3 Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone Components
Disabling the USB Headset
To disable the USB headset, disable the USB port (or disable the Audio Class parameter) that you
enabled in Cisco Unified Communications Manager Administration. Also, you can select another type
of headset in the Accessories window on the phone, thus disabling the previously enabled headset.
Analog Headsets
Analog headsets are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. However, the
Cisco Unified IP Phone 8961, 9951, and 9971 cannot detect when there is an analog headset plugged in.
For this reason, the analog headset will appear by default in the Accessories page on the phone screen.
(Press the Applications button and select Accessories.)
The main reason for this is to allow users to enable wideband for the analog headset. The phone is unable
to detect if the headset supports the wideband codec, but the user can enable wideband on analog
headsets by following these steps:
Procedure
Step 1 On the Cisco Unified IP Phone, press the Applications button .
Step 2 Select Accessories.
Step 3 Highlight the analog headset, then press the Setup softkey.
Step 4 Turn wideband on/off for the selected headset by using the on/off toggle.
If the wideband on/off toggle is not enabled, follow the steps below to make sure the user can enable
wideband codec on an analog headset:
Procedure
Step 1 In Cisco Unified Communications Manager Administration, go to Device > Phone.
Step 2 In the Find and List Phones window, enter the search criteria for the phone to which you want to add the
analog headset, then click Find.
Step 3 Click on the Device Name you want; the Phone Configuration window displays.
Step 4 On the Product Specific Configuration Layout portion of the Phone Configuration window, be sure the
option called Wideband Headset UI Control is enabled (enabled by default).
Step 5 (Optional) Also on the Product Specific Configuration Layout portion of the Phone Configuration
window, you can set the Wideband Headset option (also enabled by default) in that window.