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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Park Monitoring
Setting Park Monitoring Parameters in Directory Number Configuration
Window
The Directory Number Configuration window (in Cisco Unified Communications Manager
administration, choose Call Routing > Directory Number) contains an area called “Park Monitoring,”
where you can configure the three parameters shown in Table 8-3.
Setting Park Monitoring Parameter in Hunt Pilot Configuration Window
When a call that was routed via the hunt list is parked, the Hunt Pilot Park Monitoring Forward No
Retrieve Destination parameter value is used (unless it is blank) when the Park Monitoring Forward No
Retrieve Timer expires. This value is configured in the Hunt Pilot Configuration window (in Cisco
Unified Communications Manager administration, choose Call Routing > Route/Hunt > Hunt Pilot).
If the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is blank, then the
call will be forwarded to the destination configured in the Directory Number Configuration window
when the Park Monitoring Forward No Retrieve Timer expires.
Table 8-3 Park Monitoring Parameters in Directory Number Configuration Window
Field Description
Park Monitoring
Forward No Retrieve
Destination External
When the parkee is an external party, then the call will be forwarded to the
specified destination in the parker’s Park Monitoring Forward No Retrieve
Destination External parameter. If the Forward No Retrieve Destination
External field value is empty, the parkee will be redirected to the parker’s
line.
Park Monitoring
Forward No Retrieve
Destination Internal
When the parkee is an internal party, then the call will be forwarded to the
specified destination in the parker’s Park Monitoring Forward No Retrieve
Destination Internal parameter. If the Forward No Retrieve Destination
Internal is empty, the parkee will be redirected to the parker’s line.
Park Monitoring
Reversion Timer
This parameter determines the number of seconds that Cisco Unified
Communications Manager waits before prompting the user to retrieve a call
that the user parked. This timer starts when the user presses the Park softkey
on the phone, and a reminder is issued when the timer expires.
Default: 60 seconds
Note If you configure a non-zero value, this value overrides the value of
this parameter set in the Service Parameters window. However, if you
configure a value of 0 here, then the value in the Service Parameters
window will be used.