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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve themselves
when the network load reduces.
• No network connectivity between the DHCP server and the
phone—Verify the network connections.
• DHCP server is down—Check configuration of DHCP
server.
• Errors persist—Consider assigning a static IP address. See
the “Ethernet Setup Menu” section on page 7-4 for details
on assigning a static IP address.
DNS timeout DNS server did not respond.
• Network is busy—The errors should resolve themselves
when the network load reduces.
• No network connectivity between the DNS server and the
phone—Verify the network connections.
• DNS server is down—Check configuration of DNS server.
DNS unknown host DNS could not resolve the
name of the TFTP server or
Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or Cisco
Unified Communications Manager are configured properly
in DNS.
• Consider using IP addresses rather than host names.
Duplicate IP Another device is using the IP
address assigned to the phone.
• If the phone has a static IP address, verify that you have not
assigned a duplicate IP address. See the “Ethernet Setup
Menu” section on page 7-4 section for details.
• If you are using DHCP, check the DHCP server
configuration.
Erasing CTL and ITL files Erasing CTL or ITL file. None. This message is informational only.
For more information about the CTL and ITL files, refer to
Cisco Unified Communications Manager Security Guide.
Error update locale One or more localization files
could not be found in the
TFTPPath directory or were
not valid. The locale was not
changed.
From Cisco Unified Operating System Administration, check
that the following files are located within subdirectories in the
TFTP File Management:
• Located in subdirectory with same name as network locale:
–
tones.xml
• Located in subdirectory with same name as user locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
Table 10-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action