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Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
Chapter 8 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Busy Lamp Field
(BLF) Pickup
Provides enhancements to BLF speed dial. Allows
you to configure a Directory Number (DN) that a
user can monitor for incoming calls. When the DN
receives an incoming call, the system alerts the
monitoring user, who can then pick up the call.
For more information, go to the “Call Pickup”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Call Back Provides users with an audio and visual alert on the
phone when a busy or unavailable party becomes
available.
For more information, refer to:
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
• Cisco Unified Communications Manager
Features and Services Guide, “Cisco Call
Back” chapter.
Call Chaperone Allows an authorized Call Chaperone user to
supervise and record a call.
Note This feature will work only if the External
Call Control feature, described later in this
table, is also configured.
The Call Chaperone user intercepts and answers
the call from calling party, manually creates a
conference to the called party and remains on the
conference to supervise and record the call. Cisco
Unified IP Phones that have the Call Chaperone
feature configured on them have a Record softkey.
The Call Chaperone user presses the Record
softkey to record a call.
For chaperoned calls, an announcement is played
or spoken by one of the participants at the start of
the call. An announcement will alert later
participants in the call that the call is being
recorded.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “External Call Control”
chapter.
Call display
restrictions
Determines the information that will display for
calling or connected lines, depending on the parties
who are involved in the call.
For more information, refer to:
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
• Cisco Unified Communications Manager
Features and Services Guide, “Call
Display Restrictions” chapter.
Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference