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Computer-Telephone Integration Solutions
555-230-024
4-2 Issue 5 January 1998
DEFINITY PC Console
Lucent Technologies DEFINITY PC Console allows your call attendants to handle
incoming calls efficiently by personal computer. Using the familiar Microsoft Win-
dows graphical interface, the attendants can easily keep track of how long call-
ers have been on hold and who they are waiting for. Attendants can monitor up to
six calls at once. They need not fumble with pen and paper when handling calls,
as they can make notes on their computers about what each caller needs. All this
contributes to make a favorable first impression with your customers. Having the
call processing software on the same computer with spreadsheet, word process-
ing, or other software allows the attendants to stay productive between calls.
Your company directory is displayed on screen with busy extensions shaded. A
variety of search functions are available, so attendants can find names and
extensions easily. On-line photo identification allows attendants to quickly identify
employees. Calls are transferred with the press of a button. On-line help makes it
easy for attendants to remind themselves how to use the system.
The PC Console is easily customized, so even if attendants from different shifts
share the same computer, they can each preserve their preferences in the call
processing environment. The PC Console is available in English, Dutch, Spanish,
French, German, and Portuguese. It will be available in Italian in the fall of 1997.
If a Spanish-speaking attendant takes over for a French-speaking attendant, for
example, a single press of a button converts all labels, error messages and
on-line help to Spanish.
CallVisor Adjunct Switch Application
Interface
The CallVisor Adjunct Switch Application Interface (ASAI), is an optional software
package for the DEFINITY ECS, offers the productivity gains and customer ser-
vice benefits of computer-telephone integration, including faster, more efficient
call routing and handling. CallVisor ASAI establishes a built-in, two-way digital
link for direct communication between your Switch and computing environment.
The CallVisor interface is based on
International Telecommunications Union (ITU)-T
standards for ISDN and on International Standards Organization (ISO) standards
for data communications. This comprehensive and open applications-level
interface provides access to and control of call-processing features via
computer. DEFINITY ECS supports the interface on ISDN-BRI and TCP/IP
connections as well.
AT&T developed CallVisor ASAI in cooperation with the 170-member ISDN/Digital
Multiplexed Interface Users Group, an association of technology companies that
promotes ISDN products and services. AT&T published the ASAI specifications
in December 1989.