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Issue 5 January 1998 IN-3555-230-024
commands, 3-8
Expected Wait Time
, 3-5
hunt groups, 3-6, 3-7
information announcements
, 3-7
Look-Ahead Interflow
, 3-7
night treatment, 3-6
priority treatment
, 3-6
queuing
, 3-5, 3-7
Voice Response Integration, 3-10
call work codes, ACD
, 3-4
Call-by-Call Service Selection
, 12-13
Called Party Control, 12-7
Calling Party Control
, 12-7
Calling-Party Name Display
, 12-20
CallMaster digital telephones, 3-4
CallVisor adjunct switch application interface (ASAI)
adjuncts supported
, 1-23
application programming, 4-5
architecture
, 4-5
Call Center
, 3-11
capabilities, 4-3
DEFINITY ECS
, 4-7
description
, 4-2
First Party Call Control, 4-3
Gateway
, 4-8
implementation services available
, 4-8
inbound call center application, 4-4
ISDN Advice of Charge
, 4-4
maintenance
, 4-4
maintenance services, 4-9
Notification Application Service Element
, 4-3
request feature
, 4-4
services, 4-8
set values
, 4-4
Stratus Adjunct Interface
, 4-9
Third Party Call Control, 4-3
value queries
, 4-4
CallVisor for UNIX
, 4-6
carriers, 1-15
control
, 1-16
description
, 1-6
installation, 1-12
switch node
, 1-14
center stage switches
configurations
, 1-14
connected systems
, 1-14
description
, 1-5
duplex systems, 1-20
processor port networks
, 1-16
central office trunks
, 12-9
central processing units, 1-5
Centralized Attendant Service
, 12-16
Centralized Messaging
, 12-20
CentreVu Call Management System, 3-13
Call Center
, 3-12
hunt groups, 3-12
CentreVu Supervisor
CentreVu Call Management System
, 3-13
channels
B
, 12-13
bearer, 12-12
D
, 12-13, 12-15
data
, 12-12
delta, 12-12
Class of Restriction
reports
, 14-8
Class of Service
reports
, 14-9
commands
Call Vectoring
, 3-8
converse
, 3-11
route-to number
, 3-7
vector, 3-5
communications paths, connections
, 1-21
compact single-carrier cabinets
, 1-6, 1-7
company directories, 4-2
computer telephone integration
, 4-10
Computer-Telephone Integration (CTI) products
, 4-1
Computer-Telephone Integration (CTI), Call Center, 3-18
Conference
description
, 10-2
Quorum A-28 bridge, 10-12
three-way, analog telephones
, 10-8
configurations
center stage switches
, 1-14
critical reliability
, 1-19
DEFINITY ECS with alternate voice/data DS1
interface
, 12-11
direct-connect
, 1-14
high reliability
, 1-16
main/satellite/tributary, 12-17
recovery
, 1-15
redundancy
, 1-16
reliability, 1-15
remote service
, 1-26
standard
, 1-12
standard reliability, 1-16
connections
adjuncts
, 1-23
administered, 8-3
between center stage switch and processor port
network
, 1-16
between processor port networks and expansion port
networks
, 1-23
DEFINITY ECS
, 1-22
distributed communications system (DCS), 1-25
network
, 1-25
RS-232 ports
, 1-23
system, 1-21
telephone
, 1-24
to communications paths
, 1-21
to Service Upgrade Solutions network, 13-2
to typical adjuncts
, 1-23
consoles, 4-2
control cabinets
, 1-9
control carriers
, 1-16