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Healthcare
Issue 5 January 1998
2-7555-230-024
the escort enters a short code on the telephone. This indicates to the
housekeeping staff that the patient has left, and the room is ready to
prepare for the next patient. When the housekeeping staff has cleaned the
room, they enter a code to alert admissions that the room can immediately
be reassigned.
■ Link to food and drug services
When patients are discharged, the patient’s meals are cancelled, thus
saving wasted food that otherwise may have been delivered. The
pharmacy is similarly notified so drugs are not delivered needlessly.
■ 24-hour access to business office
CONVERSANT’s automated attendants can provide 24-hour access to the
business office so patients and others can request account balances,
copies of bills, etc.
■ Pre-admission over the telephone
Quick access to an automated attendant can speed the hospital
checking-in process.
Improve Response in a Busy Urban Environment
Mid-sized hospitals deal with a high percentage of emergencies, both in the hos-
pital and in the outside community. Hospitals can improve their patient services
and emergency response by:
■ Mobilizing staff during disasters or emergencies outside the hospital
■ Improving response to emergencies inside the hospital
■ Improving emergency room response for the many critical cases arriving
by ambulance
DEFINITY ECS products can provide the following services to hospitals:
■ The INTUITY CONVERSANT Voice Information System provides
emergency outcalling. The system calls a predefined emergency
response staff. Upon receiving the call or page, the staff members can call
into a voice mailbox to receive specific instructions for the emergency
situation.
■ Paging systems provide an effective way to broadcast emergency
situations throughout an entire department or facility. Visual paging
ensures that the hearing-impaired are also notified of emergencies.
■ TransTalk mobile telephones help nurses stay in touch with doctors and
technical experts while carrying out their duties.
DEFINITY ECS helps hospitals improve emergency services without adding staff.