Filter
Top Products
Index
555-230-024IN-8 Issue 5 January 1998
R
real-time reports, 3-14
reason codes
, 3-10
recovery, system, 1-15
redirection of calls
Interflow
, 3-4
Intraflow, 3-4
Redirection on No Answer, ACD
, 3-5
redundancy configurations
, 1-16
references to other DEFINITY documentation, C-1
release-link trunks
, 12-9
reliability, system
, 1-15
remote access
authorization codes
, 12-6
barrier codes
, 12-6
telecommuting, 7-2
trunks
, 12-9
Remote Call Coverage, telecommuting
, 7-2
Remote Network Access
description
, 12-6
remote service
, 1-26
reporting
DEFINITY ECS
, 14-8
reports
, 3-13
Attendant Position, 14-10
Basic Call Management System
, 3-14
CentreVu Call Management System
, 3-13
Class of Restriction, 14-8
Class of Service
, 14-9
historical
, 3-14
real-time, 3-14
Security Violations
, 14-10
Site Data
, 14-9
Tandem Traffic, 14-11
Traffic Summary
, 14-10
Request feature, CallVisor ASAI
, 4-4
Re-Ring, 12-8
retailer feedback applications
, 2-21
route-to number command
, 3-7
routing
Automatic Alternate Conditional
, 12-18
Automatic Alternate Routing
, 12-4
Automatic Route Selection, 12-4
Call Center calls
, 3-1
Generalized Route Selection
, 12-5
Look Ahead, 12-4
protection from network failures
, 1-15
Time of Day
, 12-3
RS-232 ports, 1-23
S
S201A speakerphone telephone, 10-9
scheduling
DEFINITY ECS, 14-8
Security Violation Notification, 14-17
Security Violations reports
, 14-10
security, administering
, 12-6
Self Administration, 10-12
Sending Restrictions by Community
, 9-6
service marks
, xxiii
Service Upgrade Solutions
amortizing replacement costs
, 13-2
backward compatibility
, 13-3
connecting to a network, 13-2
description
, 13-1
ensuring uninterrupted service
, 13-2
optimum use of available lines, 13-3
re-training administrators
, 13-3
seamless integration
, 13-4
storing new equipment, 13-3
set values
CallVisor ASAI
, 4-4
request features, 4-4
Shared Extensions
, 9-5
signalling
Non-Facility-Associated
, 12-15
Temporary
, 12-16
wideband
, 1-25, 12-21
Single Point of Contact, 4-9
single-carrier cabinets
, 1-6
description
, 1-9
types, 1-9
Site Data
reports
, 14-9
skills
agent
, 3-9
distribution
, 3-9
Expert Agent Selection, 3-9
software
basic
, 1-26
CONVERSANT voice response, 3-1
optional
, 1-26
PassageWay Direct Connection
, 4-11
Software Defined Network (SDN), DCS features not
supported
, 12-21
SoundStation audio equipment
, 10-13
SoundStation EX speakerphones, 10-15
SoundStation speakerphones
, 10-15
speakerphones
, 6-1
Speak-to-Me, 10-7
Standard Maintenance Agreement
, 4-9
standard reliability configurations
, 1-16
Station Hunting, ACD, 3-5
Station Identification Number
, 12-13
Station Security Codes, telecommuting
, 7-3
Stratum 3 clock, 12-11
Stratus Adjunct Interface, CallVisor ASAI
, 4-9
stroke counts, ACD, 3-4
subnetwork trunking
, 12-4
switch node carriers
, 1-14
switch node clock circuit packs, 1-16