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Issue 5 January 1998 4-1555-230-024
4
Computer-Telephone Integration
Solutions
Telecommunications and information systems are the fundamental building
blocks of most businesses. Whether a sale is being made, a question being
answered, or an order being placed, the telephone is the primary communica-
tions medium. And the information to make the sale, answer the question, or fulfill
the order is stored in the computer.
If these two building blocks are closely integrated, your business will realize
benefits that will redefine your standards for success and customer satisfaction.
DEFINITY ECS integrates data processing, data communications, and voice
communications.
The following Computer-Telephone Integration (CTI) products work with
DEFINITY ECS to unite your computer and telephone in powerful ways:
■ DEFINITY PC Console
■ Callvisor Adjunct Switch Application Interface
■ CallVisor computer-telephone integration products
■ CallVisor Enhanced Services
■ Several applications and products that make use of the CallVisor products
■ PassageWay
NOTE:
Some applications and products are unavailable in some countries.
Please check with your local distributor for further information about
which features and applications are available to you.