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Telephones and Workstations
Issue 5 January 1998
10-7555-230-024
Many other options are available. For example, a caller can redirect a call from
the AUDIX system to an attendant. Or the caller can transfer to another extension
instead of leaving a message. You can even have the AUDIX automated atten-
dant answer all calls to the company and send calls to various extensions. In this
case, callers are instructed to enter keypad commands to direct the call.
Message-Retrieval Options
With the message-waiting lamp on their telephones, employees always know
when they have messages. Messages can be retrieved in a variety of ways, such
as:
■ Display retrieval — Users having digital telephones with displays or a
personal computer integrated with a telephone can display messages.
■ Speak-to-Me — Using any touch-tone telephone, employees can dial
Speak-to-Me
and hear a synthesized voice read their messages over the
phone.
These message-retrieval options can be assigned to users individually.
Telephones and Workstations
A wide variety of telephones are available with DEFINITY ECS, ranging from
basic single-line telephones to sophisticated workstations that integrate voice
data, image, and video communications. Your DEFINITY ECS configuration might
incorporate a mixture of terminal types based on the various users’ job functions.
DEFINITY ECS telephones and workstations are easy to use and attractive while
giving you the ability to tap into the power of the DEFINITY ECS system.
Telephones
DEFINITY ECS telephones fall into three basic families — analog, Digital Commu-
nications Protocol, and BRI. These terms describe how each type of telephone
communicates with the DEFINITY ECS switch. These families of telephones are
designed to accommodate the types of communications various users require.
All telephones have touch-tone dialing and the message-waiting lamp for notifi-
cation of messages.
Analog (Single-Line) Telephones
Single-line telephones are an economical choice for users who do not handle
many calls and do not use modems and fax machines extensively.
All signals between analog telephones and the DEFINITY ECS switch are in ana-
log form over a pair of wires. Only one incoming call can ring at a time, but the
telephone can actually handle two calls — one active and one on hold. Depend-
ing on the particular telephone, you can alternate between two calls or set up a