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Voice Processing Solutions
555-230-024
9-8 Issue 5 January 1998
■ Ability to send and receive fax-only or voice-fax messages, to view faxes
on your PC, and optionally to print faxes.
■ Recording, addressing, and scheduling messages.
■ Replying to messages and forwarding messages.
■ Annotating messages with a short subject line.
■ Setting up AUDIX mailing lists on-line with easy text entry and editing. You
can see the lists on-line and print lists on any local or network printer.
■ Setting up personal greetings, multiple personal greetings, or multilingual
greetings on-line makes it easier for you to manage and maintain your
greetings, and annotating your greetings helps jog your memory.
■ Browsing the subscriber directory.
■ Administering Outcalling notification on-line with easy text entry and
editing.
■ Storing (archiving) voice messages on your PC for a permanent record of
voice mail when needed.
Voice Messaging Systems and Call Coverage
The DEFINITY and INTUITY AUDIX systems can be set up as the last points on a
coverage path. Calls are then redirected to AUDIX if they are not answered by a
previous station on the path. In addition, a secretary or messaging agent who
answers a call can transfer a caller to the AUDIX system “mailbox” of the original
called party upon request. The caller may prefer to leave a voice mail message if
the message is personal, lengthy, or highly technical.
Many other options are available for maximum flexibility. For example, a caller
can choose to transfer from the system to an attendant or operator. Or the caller
can transfer to another extension instead of leaving a message. Your company
can choose to have an automated attendant answer calls to the company and
direct calls to the right department quickly, so callers don’t have to wait on hold.
With automated attendant, callers can be instructed to enter keypad commands
to direct the call to the appropriate point. This gives customers choice and con-
trol. It also allows you to make the most effective use of your personnel, while still
providing your customers with the service they expect.
INTUITY CONVERSANT System
The INTUITY CONVERSANT Voice Information System is an interactive
voice-response system that automates phone-call transactions from simple tasks
like routing to the right department to complex tasks such as registering college
students or providing bank balances. It communicates with customers in
natural-sounding, digitally recorded speech. And it performs — 24 hours a day
and without the services of an operator.