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Glossary and Abbreviations
Issue 5 January 1998 GL-45555-230-024
SPID
Service Profile Identifier
split
See ACD work mode.
split condition
A condition whereby a caller is temporarily separated from a connection with an attendant. A split
condition automatically occurs when the attendant, active on a call, presses the start button.
split number
The split’s identity to the switch and BCMS.
split report
A report that provides historical traffic information for internally measured splits.
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and
the split to which they are assigned.
SSI
Standard serial interface
SSM
Single-site management
SSV
Station service
ST3
Stratum 3 clock board
staffed
Indicates that an agent position is logged in. A staffed agent functions in one of four work modes:
Auto-In, Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Local Area Network
Station Message Detail Recording (SMDR)
An obsolete term now called CDR — a switch feature that uses software and hardware to record
call data. See Call Detail Recording (CDR).
standard serial interface (SSI)
A communications protocol developed for use with 500-type business communications terminals
(BCTs) and 400-series printers.
status lamp
A green light that shows the status of a call appearance or a feature button by the state of the light
(lit, flashing, fluttering, broken flutter, or unlit).
stroke counts
A method used by ACD agents to record up to nine customer-defined events per call when CMS
is active.
SVN
Security-violation notification
switch
Any kind of telephone switching system. See also communications system.