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10-6 Issue 5 January 1998
Figure 10-1. Typical DEFINITY ECS Call Coverage Options
Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point on a call-coverage path, as in
Figure 10-1 above. A secretary or colleague who answers a redirected call
intended for you can also transfer the caller to your AUDIX mailbox. The caller
may prefer to leave voice-mail for you if the message is personal, lengthy, or
technical.
A) External Calls: Active,
Busy, Don’t Answer
1) Secretary
B) Internal Calls: Cover All 2) Clerk
C) Internal Calls: Active, Busy,
Don’t Answer
3) AUDIX Voice Messaging
D) Internal Calls: Send All Calls 4) Message Center Group