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CallVisor ASAI Maintenance Services
Issue 5 January 1998
4-9555-230-024
— Acceptance Testing — Provides assistance in the design and
execution of a project acceptance test plan.
■ Single Point of Contact — With this service option, Lucent Technologies
manages the entire implementation of call center components from all
vendors involved. Consultative services must be provided with this
service.
CallVisor ASAI Maintenance Services
■ Standard Maintenance Agreement — This contractual service offering is
an extension of your warranty and includes call receipt, fault isolation, and
trouble resolution for Lucent Technologies elements of the
computer-telephone integration link.
■ Single Point of Contact — This enhanced service provides you with
management of all ongoing servicing for all Lucent Technologies
equipment as well as other vendors’ products in your CTI environment.
Other Vendor Products
AT&T/Lucent Technologies and a number of vendors have announced and jointly
developed products and services that make use of CallVisor ASAI as solutions
for your business needs. These efforts protect your business investment in exist-
ing Lucent and other vendor hardware and software while expanding your net-
work capabilities to incorporate new technologies and to meet constantly
changing business requirements. At the time of this book’s printing, the following
vendor implementations have been announced and are available.
Historically, IBM’s CallPath/400 provided a direct link to the DEFINITY ECS
system via CallVisor ASAI. CallPath/400 now requires Switch Server/2 for
DEFINITY integration. CallPath Switch Server/2 was enhanced to support
integration with CallPath CICS on Systems 370 and 390. DEFINITY/IBM
Integrations are now based on the CallPath Server/2 PS/2 platform, and the
CallPath Server/6000 platform. Either of these servers can support a variety of
clients.
Lucent Technologies and Dialogic Corporation have integrated the DEFINITY
Callvisor ASAI and Dialogic’s CT-Connect product. Because Dialogic corporation
was formed from a division of Digital Equipment Corporation, Dialogic’s
CT-Connect also supports Digital Equipment Corporation servers.
Stratus Computers Incorporated and Lucent Technologies have worked together
to provide an interface between Stratus Adjunct Interface and Lucent’s CallVisor
ASAI. Stratus offers a hardware fault-tolerant system targeted for customers’
critical on-line call center applications. The Stratus system is based on ASAI
code that was licensed from Lucent Technologies. This facilitates keeping the
Stratus product updated as new DEFINITY ASAI features are added.