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Basic Features
Issue 5 January 1998
A-29555-230-024
Tenant Partitioning
Allows partitioning of the system in order to lease the system’s services and fea-
tures to tenants. This provides attractive new services and revenue for “virtual”
landlords. It provides the robust features of a large system at affordable rates to
small business tenants. The system supports up to 100 partitions and 27 Atten-
dant Groups. Multiple Attendant Groups can be assigned to each partition. Sta-
tions, hunt groups, and other endpoints assigned to a Class of Service can be
partitioned. Network routing pattern preferences also support the assigned ten-
ant partitioning. Tenant Partitioning also allows you to assign a unique music
source for each tenant partition for customers who are put on hold.
Terminal Translation Initialization
Allows you to merge an Administration Without Hardware station to a valid port
from a terminal connected to that port. You simply dial a system-wide security
code and the extension. This feature also allows you to separate a station from its
port by dialing a similar separate digit sequence. This action causes the station
to be administered without hardware.
Terminating Extension Group
Allows an incoming call to ring (either audible or silent alerting) as many as four
telephones an one time. Any user in the group can answer the call. Any tele-
phone can be administered as a group member. Only a multi-appearance tele-
phone can be assigned a feature button with an associated status lamp,
however. The feature button allows the user to select a Terminating Extension
Group call appearance for answering or bridging onto an existing call but not for
call origination. For example, a department in a large store might have three tele-
phones. Anyone in the department can answer the call. The salesperson most
qualified to answer the call can bridge onto the call.
Timed Reminder and Attendant Timers
Automatically alerts the attendant after an administered time interval for the fol-
lowing types of calls: extended calls to be answered or waiting to be connected
to a busy single-line telephone, one-party calls placed on hold on the console,
and transferred calls that have not been answered after transfer. Timed Reminder
informs the attendant that a call requires additional attention. After the attendant
reconnects to the call, the user can either choose to try another extension num-
ber, hang up, or continue to wait. DEFINITY ECS supports a variety of administra-
ble attendant timers for use in a variety of situations.